Tech Support Customer Becomes Channel Partner to Sell and Support Award-Winning VoIP Services
DENVER–(BUSINESS WIRE)–FluentStream, the fastest growing Unified Communications as a Service (UCaaS) provider for small and medium businesses, today announced that Allevia Technology has joined its partner program. As a result, Allevia upgraded 100% of its customers to FluentStream. The company now offers FluentStream’s UCaaS services to new customers and provides support for customers who have already upgraded to FluentStream.
Allevia Technology, based in Maryville, Tennessee, provides onsite and remote technical support for devices, services and networks to more than 400 customers across many industries. The company also builds websites, provides telecommunications analytics, and offers affordable high-speed Internet access to local users. businesses and residents.
“We are not a UCaaS vendor, but have partnered with FluentStream, which provides technology and services that we feel comfortable selling to our customers,” said Stefan Wilson, Founder of Allevia Technology. “You know, when you can look a customer in the eye and tell them that’s the solution we’re using, it’s easier for a customer to believe that we know what we’re talking about. We support it, we sell it and we use it every day.
FluentStream’s centralized dashboard is a critical component that enables Allevia to support its VoIP customers. The ease of service delivery provided by the FluentStream dashboard is essential for Allevia to be able to effectively support the changing preferences and requirements of its customers. Additionally, FluentStream’s US-based 24/7 customer support enables Allevia to provide quality support to its customers over the phone.
“One of our key principles is to provide exceptional service to our customers and partners so they can operate their businesses to their best advantage,” said Cass Gilmore, CEO of FluentStream. “By maintaining this commitment, we were able to extend our customer relationship with Allevia into a distribution partnership and, as a result, we were able to help Allevia expand its service offering and improve its revenue stream.”
For more information on Allevia’s partnership with FluentStream, see the case study at www.fluentstream.com/partner-program/allevia.
FluentStream is a cloud communications company that simplifies and automates the way small and medium businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver exceptional customer experiences from any device or location. Inc. 5000 consecutively recognized FluentStream as one of the fastest growing private companies, and Integrated named FluentStream one of the best places to work. For more information, visit www.fluentstream.com and connect on Linkedin.
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